Our Commitment

Customer Service
We offer 12-month limited warranty for all orders placed through Amazon store: LeconeDirect.

30-Day Money-Back Guarantee for Any Reason
You can return your undamaged product and receive a full refund for any reason, in 30 days after the date of the purchase.

12-Month Warranty for Quality-Related Issues
We will give all quality-related orders with a REPLACEMENT or FULL REFUND.

Lifetime Technical Support
We provide our products with free and lifelong technical support.

1. Warranty-related shipping costs are only covered in the country of purchase. If the product has been taken outside of the country, international return shipping costs must be covered by customer.
2. If you purchased products from other retailers. Please contact the retailer directly for specific guidance on their warranty process.


1. What isn’t covered by the warranty?
Purchases made over 12 months ago
Non quality-related issues (after 30 days of purchase)
Improperly operated devices
Purchases from unauthorized resellers
Lost or stolen products
Free products

2. When does the warranty begin?
It begins the day you place your order.

3. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

4. How do I claim the warranty?
Please contact us at support@ilecone.com or submit a return or exchange request.